Terms of Service

Welcome to SmartNivo.

These Terms of Service explain the conditions that apply when you visit smartnivo.com, browse our products, place an order, or use our online services.

SmartNivo is an online phone accessories store owned and operated by Shenzhen Shenchuang Xinyuan Network Technology Co., Ltd.

Our product selection focuses on phone cases, phone stands and holders, and phone straps and lanyards designed for everyday convenience.

By accessing or using our website, you agree to these Terms of Service and our published store policies, subject to your rights under applicable law.

We encourage customers to review the relevant product information, pricing, and store policies before completing a purchase.

1. General Information

At SmartNivo, we aim to provide a straightforward and convenient online shopping experience.

These Terms of Service apply to website visitors, customers, and other individuals who access or use our online store.

By using our website, you agree to provide accurate information when necessary and to use our services in a lawful and responsible manner.

We may update product listings, website features, and available services as part of our normal business operations.

Our goal is to present clear information and make the shopping experience accessible and easy to understand.

Nothing in these Terms of Service excludes or limits mandatory consumer rights provided by applicable law.

2. Website Use

Customers and visitors are expected to use the SmartNivo website appropriately.

You agree not to:

• Use the website for fraudulent, misleading, or unlawful purposes.

• Provide false or inaccurate information when placing orders.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Introduce viruses, malicious software, or other harmful technologies.

• Interfere with website functionality, security, or normal operations.

• Misuse website content in a way that violates applicable intellectual property rights.

• Engage in activities that may harm the website or other users.

We may take reasonable measures to protect website security, investigate suspicious activity, and address misuse of our services.

We aim to maintain a convenient browsing experience, although temporary maintenance, technical updates, or service interruptions may occasionally occur.

3. Products and Product Information

SmartNivo offers practical phone accessories for everyday use.

Our main product collections include:

Phone Cases

Phone cases in various available styles, colors, and designs intended for compatible mobile devices.

Customers should review the supported phone models, dimensions, materials, and product specifications before purchasing.

Phone Stands & Holders

Practical phone stands and holders intended for suitable everyday applications, including desk use and hands-free viewing.

Product features, dimensions, and compatibility may vary depending on the specific design.

Phone Straps & Lanyards

Phone straps and lanyards offering different carrying options for daily activities and travel.

Customers should review attachment methods, compatibility requirements, and included components before use.

Product Accuracy

We aim to provide accurate product descriptions, photographs, available variations, prices, and relevant specifications.

However, minor differences in appearance may occur because of lighting conditions, screen settings, or normal product presentation variations.

Product descriptions and photographs are provided to help customers understand the items being offered.

Customers are encouraged to review individual product pages carefully before placing an order.

We do not guarantee that every accessory is compatible with every phone model or device.

If you have questions about product suitability, please contact our customer support team before purchasing.

Product Use

Customers should follow the instructions and recommendations supplied with each product.

Certain accessories may require specific attachment methods, installation procedures, or handling precautions.

SmartNivo does not guarantee that phone cases, straps, or other accessories will prevent every type of device damage.

Nothing in these terms limits customers' rights concerning products that are defective, misdescribed, or otherwise fail to meet applicable legal requirements.

4. Orders and Order Acceptance

When placing an order through SmartNivo, customers are responsible for providing complete and accurate information.

This may include:

• Customer name

• Contact information

• Shipping address

• Selected products and quantities

• Phone model or product variation, where applicable

• Payment details submitted through checkout

After an order is placed, an order confirmation may be sent to the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted for fulfillment.

We may contact customers when clarification or additional information is required.

Orders may be canceled or declined for legitimate reasons, including:

• Product unavailability

• Incorrect or incomplete order information

• Payment authorization problems

• Significant pricing or product listing errors

• Suspected unauthorized or fraudulent transactions

• Shipping restrictions that prevent fulfillment

If an order cannot be fulfilled after payment has been collected, we will arrange an appropriate refund.

We aim to communicate order-related issues clearly and provide reasonable assistance when necessary.

5. Pricing and Payments

Product prices are displayed on our website in the currency indicated at the time of purchase.

Customers should review the product price, selected variations, quantities, shipping charges, and final order amount before completing checkout.

Applicable taxes, shipping fees, or other required charges will be displayed during checkout where relevant.

Available payment methods are shown during checkout and may vary depending on the transaction or customer location.

Payments are processed through the payment services made available by our online store.

We may correct inaccurate prices, product descriptions, or other listing information when necessary.

If a significant pricing error affects an existing order, we will contact the customer to explain the situation and provide an appropriate resolution.

We aim to offer clear pricing information and a straightforward payment process.

Customers should not submit payment information through unofficial channels or individuals claiming to represent SmartNivo.

For payment-related inquiries, please contact our customer support team using the official contact details provided below.

6. Shipping and Delivery

Orders are processed and shipped according to the arrangements described in our published Shipping Policy.

Customers are encouraged to review shipping rates, estimated processing periods, available delivery destinations, and other relevant information before placing an order.

Applicable shipping charges will be presented during checkout.

Delivery estimates may vary depending on the shipping destination, carrier operations, customs procedures, weather conditions, and other transportation circumstances.

Estimated delivery periods are not guaranteed delivery dates unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information.

If you discover an error in your delivery details, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before dispatch when possible.

Once an order has been shipped, address changes or cancellations may be restricted by carrier procedures.

If a shipment is delayed, lost, or affected by a delivery issue, please contact our customer support team with your order number and relevant tracking information.

We will review the situation and work toward an appropriate resolution in accordance with applicable consumer protection requirements.

For complete shipping information, please refer to our Shipping Policy.

7. Returns, Refunds, and Cancellations

SmartNivo provides a 30-day return policy for eligible purchases.

Customers may request a return within 30 days after delivery, subject to the conditions described in our Return & Refund Policy.

Return Eligibility

Returned products should generally be unused, in their original condition, and include the relevant packaging, accessories, and components.

Proof of purchase is required to help us identify and process the request.

Returns for Personal Reasons

If a customer requests a return due to personal preference, a change of mind, or an ordering mistake, the customer is generally responsible for return shipping costs.

This includes selecting an incompatible phone model when accurate compatibility information was provided before purchase.

Damaged, Defective, or Incorrect Products

If a product is confirmed to be damaged, defective, missing required components, or incorrectly shipped, SmartNivo will review the issue and provide an appropriate resolution.

Where a return is required for a confirmed product issue, SmartNivo will cover reasonable return shipping costs.

Depending on the circumstances, available solutions may include a replacement or refund.

Refund Processing

Approved refunds are generally processed within 5–10 business days after approval.

Refunds are issued to the original payment method.

Additional processing time may be required by the relevant bank or payment provider.

Original shipping charges are generally non-refundable for returns requested due to personal preference, except where applicable law requires otherwise.

Order Cancellations

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation may be possible before dispatch.

If an order has already been shipped, eligible products may instead be returned after delivery according to our published return procedures.

For complete information, please review our Return & Refund Policy.

Nothing in these Terms of Service excludes or restricts mandatory rights relating to defective, damaged, misdescribed, or incorrectly supplied goods.

8. Intellectual Property, Privacy, and Website Responsibilities

Intellectual Property

Website content, including text, graphics, photographs, logos, layouts, and other materials, may be protected by applicable intellectual property laws.

Such materials remain subject to the rights of their respective owners.

Visitors may use website content for personal shopping and informational purposes.

Unauthorized commercial reproduction, distribution, or misuse of protected materials is not permitted unless authorized by the relevant rights holder or otherwise allowed by applicable law.

Privacy and Personal Information

SmartNivo respects the importance of protecting personal information.

Information collected through our website may be used to process orders, arrange delivery, provide customer support, maintain website functionality, and carry out other legitimate business activities.

Our handling of personal information is described in our published Privacy Policy.

Customers are encouraged to review that policy to understand the relevant data practices and available privacy rights.

Third-Party Services

Our online store may use third-party services to support payments, order management, shipping, website functionality, and other operational requirements.

Independent third-party services may operate under their own terms and privacy policies.

We encourage customers to review relevant information when interacting with external services.

The use of third-party services does not remove any responsibilities that SmartNivo may have under applicable law.

Website Availability

We aim to maintain an accessible and functional online shopping experience.

However, temporary interruptions may occur because of technical issues, maintenance, system updates, or circumstances beyond our reasonable control.

We may update or modify website content and features when necessary.

We do not guarantee uninterrupted website access.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited.

Changes to These Terms

SmartNivo may revise these Terms of Service when necessary to reflect changes in website operations, product information, business practices, or applicable requirements.

Updated terms will be published on this page.

Where changes materially affect existing purchases or customer rights, they will be handled in accordance with applicable legal requirements.

We encourage customers to review our store policies periodically.

Our goal is to maintain clear information and help customers understand the conditions associated with using our website and purchasing our products.

Contact Information

If you have questions about these Terms of Service, our products, an existing order, or our store policies, please contact us using the information below.

BRAND: SmartNivo

LEGAL COMPANY NAME: Shenzhen Shenchuang Xinyuan Network Technology Co., Ltd.

OWNER / REPRESENTATIVE: Zhu Defa

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 6215 2096

WEBSITE: https://smartnivo.com/

BUSINESS ADDRESS: Room 577, Building R2-B, Gaoxin Industrial Village, No. 206 Gaoxin South 7th Road, Gaoxin Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China