Contact information

Contact Information

At SmartNivo, we value clear communication and aim to provide a convenient and straightforward customer support experience.

If you have questions about our phone accessories, product compatibility, orders, payments, shipping, returns, or refunds, please contact our customer support team.

We aim to provide helpful information and assist customers throughout their shopping experience.

Customer Support

For product inquiries, order assistance, or general questions, please contact us using the details below.

CUSTOMER SUPPORT EMAIL: [email protected]

Customer Support Phone: +852 6215 2096

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customers may contact us by email regarding product information, order status, shipping inquiries, returns, refunds, or other shopping-related questions.

We encourage customers to provide relevant details when submitting an inquiry so that we can better understand their request.

Product Inquiries

SmartNivo offers phone cases, phone stands and holders, and phone straps and lanyards.

If you need assistance choosing a product, please review the available product specifications and compatibility information.

For product-related questions, we recommend including:

The product name
Your phone model, where relevant
The product variation or color
A brief description of your question

Our customer support team can help clarify available product information and assist with general product inquiries.

Order Assistance

If you have already placed an order and need assistance, please contact us at [email protected].

When contacting us about an existing purchase, please provide:

Your order number
The email address used when placing the order
A brief description of your inquiry

For shipping and delivery questions, you may also include any available tracking information.

If you need to request an order modification or cancellation, please contact us as soon as possible.

Changes may be limited once an order has been dispatched.

Returns and Refunds

SmartNivo accepts eligible return requests within 30 days after delivery.

If you wish to request a return, refund, or replacement, please contact our customer support team before arranging a return shipment.

For damaged, defective, missing, or incorrectly shipped products, please include your order number and relevant photographs where available.

Our team will review the information and provide appropriate instructions.

Approved refunds are generally processed within 5–10 business days after approval, subject to any additional processing time required by the payment provider.

For complete requirements, please review our Return & Refund Policy.

Business Information

SmartNivo is an online phone accessories store owned and operated by Shenzhen Shenchuang Xinyuan Network Technology Co., Ltd.

Our product selection includes phone cases, phone stands and holders, and phone straps and lanyards for everyday use.

BRAND: SmartNivo

LEGAL COMPANY NAME: Shenzhen Shenchuang Xinyuan Network Technology Co., Ltd.

OWNER / REPRESENTATIVE: Zhu Defa