Privacy policy

Privacy Policy

At SmartNivo, we respect the privacy of our customers and website visitors. We understand that protecting personal information is an important part of providing a clear and dependable online shopping experience.

This Privacy Policy explains how SmartNivo collects, uses, processes, shares, and protects personal information when you visit smartnivo.com, browse our products, place an order, or contact our customer support team.

SmartNivo is an online phone accessories store owned and operated by Shenzhen Shenchuang Xinyuan Network Technology Co., Ltd.

Our products include phone cases, phone stands and holders, and phone straps and lanyards.

We aim to handle personal information responsibly, provide clear information about our data practices, and respect the privacy rights available to customers under applicable law.

1. Information We Collect

When you visit or use our website, we may collect certain personal information depending on how you interact with SmartNivo.

Personal and Contact Information

When you place an order, submit an inquiry, or communicate with customer support, we may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Information provided through customer support requests

This information helps us communicate with customers, manage orders, and provide relevant assistance.

Order and Transaction Information

When you purchase products from SmartNivo, we may collect:

Products purchased
Product quantities and selected variations
Order numbers
Order totals and transaction details
Payment confirmation and transaction status
Shipping and delivery information
Return, replacement, and refund records
Customer communications relating to an order

We use this information to manage purchases and support the shopping experience.

Device and Website Usage Information

When you access our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type and operating system
Website pages viewed
Referring website information
Shopping cart interactions
Approximate location derived from technical information
Cookies and similar identifiers

The information collected depends on the website features and services being used.

2. How We Use Personal Information

SmartNivo may use personal information for purposes connected with operating our online store and supporting our customers.

Order Processing

We use relevant information to:

Receive and process customer orders.
Confirm payment and transaction status.
Prepare products for shipment.
Arrange order fulfillment and delivery.
Provide order confirmations and shipping updates.
Process eligible returns, replacements, and refunds.

Customer Support

We may use customer information to answer questions about products, phone model compatibility, order status, shipping, payments, returns, and refunds.

Our aim is to provide information relevant to each customer's inquiry and help resolve order-related concerns.

Website Operations

We may process certain information to maintain website functionality, support shopping carts and checkout, troubleshoot technical problems, and improve navigation.

Communication

We may use contact information to send transactional communications, including order confirmations, shipment updates, payment-related notices, and customer support messages.

Marketing and Product Updates

Where permitted by applicable law, we may send information about new arrivals, product collections, promotions, or relevant store updates.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

Customers can unsubscribe from promotional emails by following the unsubscribe instructions included in those messages.

Security and Fraud Prevention

We may use relevant information to identify suspicious activity, prevent unauthorized transactions, maintain records, and support website security.

Where required by applicable law, personal information will be processed on an appropriate legal basis, which may include contractual necessity, consent, compliance with legal obligations, or legitimate business interests.

3. Cookies and Similar Technologies

SmartNivo may use cookies and similar technologies to support website functionality and improve the online shopping experience.

Cookies are small data files that may be stored on your device when you visit a website.

The types of cookies used may include:

Essential Cookies

These support functions such as shopping carts, checkout operations, and website security.

Preference Cookies

These may help remember certain website preferences and settings.

Analytics Cookies

Where enabled, these may help us understand website traffic, customer navigation, and the performance of different website features.

Advertising Cookies

Where enabled, these may support advertising measurement and the delivery of relevant promotional content.

Some cookies and similar technologies may be provided or managed by third-party services.

Customers may be able to control certain cookies through browser settings or privacy controls made available on our website.

Where required by applicable law, appropriate consent or opt-out controls will be provided for non-essential tracking technologies.

Disabling certain cookies may affect the operation of some website features.

4. How We Share Personal Information

SmartNivo may share relevant personal information with third-party service providers when necessary to operate our online store.

We aim to limit such sharing to information reasonably needed for the services involved.

E-Commerce Services

Our online store uses Shopify services to support website operations, product listings, checkout, and order management.

Relevant customer and transaction information may be processed through these services.

Payment Service Providers

When customers complete a purchase, payment-related information may be processed by the payment service providers available during checkout.

These providers may handle payment authorization, transaction processing, refunds, and payment security.

Shipping and Fulfillment Services

Shipping and fulfillment providers may receive information necessary to prepare, ship, track, and deliver customer orders.

This may include recipient names, delivery addresses, contact details, and relevant order information.

Website and Technical Services

We may use technical service providers to assist with website maintenance, security, communications, and other operational requirements.

Analytics and Advertising Services

Where analytics or advertising services are enabled, certain website interaction information may be processed for performance measurement, audience analysis, or promotional activities.

Depending on the technologies used and applicable law, certain disclosures may be considered sharing for targeted advertising or other regulated data uses. Where applicable, we will provide the required privacy choices.

Legal and Security Requirements

We may disclose relevant information when required by applicable law or lawful requests, or where reasonably necessary to investigate fraud, protect rights, or address security concerns.

We do not disclose personal information for unrelated purposes without an appropriate legal basis.

5. Payment Information and Transaction Security

SmartNivo provides online payment options through the payment methods displayed during checkout.

Payment information is generally processed by the relevant payment service providers according to their own security procedures and privacy practices.

SmartNivo may receive transaction-related information, including:

Payment confirmation
Transaction status
Order amount
Refund status
Relevant transaction identifiers

This information supports order management, accounting records, customer assistance, and refund processing.

We aim to maintain reasonable measures to protect personal information and support secure website operations.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Customers are encouraged to protect their account information, use appropriate security precautions, and contact us if they notice suspicious activity relating to an order.

6. Data Retention

SmartNivo may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

Order processing and fulfillment requirements
Shipping and delivery arrangements
Customer support and order inquiries
Returns, exchanges, and refund processing
Accounting and transaction recordkeeping
Fraud prevention and security requirements
Applicable legal obligations

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or otherwise manage it in accordance with applicable requirements.

Certain records may be retained for longer periods when required by law or for legitimate business purposes.

We aim to keep information only for purposes relevant to our business operations and legal responsibilities.

7. Your Privacy Rights

Depending on the privacy laws applicable to you, you may have certain rights concerning your personal information.

These rights may include:

Requesting access to personal information held about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of eligible personal information.
Requesting restrictions on certain data processing activities.
Objecting to certain uses of personal information.
Withdrawing consent where processing is based on consent.
Requesting a copy of certain personal information where applicable.
Opting out of certain advertising-related data uses where required by law.

Some requests may be subject to applicable legal exceptions or recordkeeping obligations.

To submit a privacy-related request, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

We may request reasonable information to verify your identity before processing certain requests.

We will review requests and respond in accordance with applicable legal requirements.

Our goal is to provide customers with clear information about their personal data and available privacy choices.

8. Marketing Communications

Customers may have the option to subscribe to SmartNivo emails relating to new products, collections, promotions, or general store information.

Marketing communications are separate from essential transactional messages related to existing orders.

Customers who no longer wish to receive promotional emails may unsubscribe using the instructions included in those messages.

Where applicable, customers may also contact us to request changes to their marketing communication preferences.

Unsubscribing from promotional emails does not prevent us from sending necessary communications about purchases, shipping, refunds, or customer service matters.

We aim to respect customers' communication preferences and maintain clear distinctions between marketing and order-related information.

9. International Data Processing

SmartNivo operates an online retail website that may serve customers in different locations.

Personal information may be processed or stored in locations outside the country or region where a customer resides.

Such processing may occur through services involved in:

E-commerce operations
Payment processing
Shipping and order fulfillment
Website maintenance
Customer communications
Technical support

Where required by applicable law, appropriate safeguards or other lawful arrangements will be used for international transfers of personal information.

We aim to handle customer information responsibly throughout these operations.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by independent providers.

These websites and services may maintain their own privacy policies, security practices, and terms of use.

SmartNivo does not control the privacy practices of independently operated external websites.

Customers are encouraged to review the relevant privacy information before providing personal information to third-party services.

The use of external services does not remove any obligations SmartNivo may have under applicable law.

11. Children's Privacy

SmartNivo offers phone accessories intended for general consumer use.

Our website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information inappropriately, please contact our customer support team.

We will review the concern and take appropriate action in accordance with applicable privacy requirements.

12. Changes to This Privacy Policy

SmartNivo may update this Privacy Policy when necessary to reflect changes in our business operations, website features, service providers, or applicable requirements.

Any revised Privacy Policy will be published on this page.

Where required by applicable law, we will provide additional notice or obtain appropriate consent for material changes.

We encourage customers and website visitors to review this page periodically.

Our aim is to maintain clear, accessible information about how personal information is collected, used, and protected.

13. Contact Information

If you have questions about this Privacy Policy, personal information handling, marketing preferences, or your privacy rights, please contact us using the information below.

BRAND: SmartNivo

LEGAL COMPANY NAME: Shenzhen Shenchuang Xinyuan Network Technology Co., Ltd.

OWNER / REPRESENTATIVE: Zhu Defa